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Application Support Lead



Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more.

About this role:
Wells Fargo is seeking a Global Functional Application Support Lead

In this role, you will:
• Lead the global application production support team providing the following services: Incident, Problem, Request, Feed, Event and Batch management. The role is 75% hands on and 25% management.
• Collaborate, engage and partner with stakeholders on application stability and resiliency, reducing production defects/failures/manual actions and process optimization/simplification
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Implement policies and procedures, and understand compliance and risk management requirements for supported system area
• Analyze and create Monthly Production Status Report to improve the operating environment
• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Qualifications, US:
• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of leadership
• 2+ years using at least 2 of the following databases: Oracle, Teradata, Ab Initio, Hadoop
• 2+ years using Unix, Autosys
• Excellent written and verbal communication skills
• 3+ years of leading a team of 15 people

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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